Booking Conditions

• Booking Form and Payments
A completed booking form must be sent with the appropriate deposit. The person signing the booking form warrants that he/she has the authority of all other persons included in the holidays to make the booking on their behalf. Upon receipt of your booking form we will reserve your holiday, if available, and send a confirmation/invoice which will advise you of the balance due.

Any special requirements/requests must be made at the time of booking in order that we can advise our suppliers and where possible fulfil these requests. Such requests cannot be guaranteed unless otherwise stipulated. Any costs incurred from these requests are liable for payment by the signatory, and will be details on the confirmation/invoice.

You must pay the balance in full eight weeks prior to departure unless otherwise stipulated. Payment can be made by either cheque or cash.

• Travel Insurance
It is a condition of booking that all clients have adequate insurance protection for all overseas holidays and we would strongly recommend insurance cover for all other holidays.

Insurance premiums are detailed in our brochure, and we ask that this amount is paid with the final balance. There is a cooling off period of 14 days in which you can return your policy for a full refund if it does not meet with your requirements. Please read all sections of the policy document fully.

We request that passengers travelling abroad who do not wish to purchase our insurance provide details of their own policy in order that we can ensure that all passengers are adequately covered.

• If you Cancel Your Holiday
In the event of either you or a member of your party wishing to cancel their holidays we must be advised in writing by the person whose signature appeared on the booking form. In order to compensate our expenditure we charge a cancellation fee according to the following scale:

Days prior to Departure Date, cancellation charge % of holiday price

More than 56 days Deposit only
31 – 56 50%
15 – 30 95%
0 – 14 100%

The cancellation charges will apply from the day we receive written confirmation. You may make a claim on your Holidays Insurance if the reason for cancellation falls within the terms of the insurance policy.

• Complaints
In the unlikely event that you have a complaint, please inform your tour escort (or tour driver) immediately. If the matter cannot be resolved, complaints should be submitted to us in writing within 7 days of your return from holiday. All complaints are thoroughly investigated and we would respond within fourteen days under normal circumstances. Should we require to obtain a report from one of our suppliers or their agents, our response time may be longer.

• Passport
Please remember to bring your passport with you and keep it in a safe, handy place when travelling to any of our European destinations. Please ensure that your passport is valid at the time of travel as we cannot be held accountable should it be rejected at the port. Nor can we be held accountable should any passenger fail to take their passport with them, and in these circumstances, they will be liable for any costs incurred as a result.

It is the responsibility of non-EU passports holders to obtain the necessary visas, documentation etc for all overseas travel.

• Form E111
This is being replaced by the European Health Insurance Card (EHIC). Applications for this card can be made to: EHIC Applications, Telephone 0845 606 2030.

Please note that this is not a substitute for travel insurance.

• If We Change Your Holiday
It is unlikely that we have to make changes to your holidays; however arrangements are made many months in advance. Sometimes we do need to make changes which we reserve the right to do at any time. Most changes are minor, but where they are significant you will be informed as soon as is reasonably possible.

• If You Change your Holiday
If, after we have accepted your booking, you wish to change the details of that booking, we will make every effort to satisfy your requirements, although this cannot be guaranteed. When a request has been met, an amendment fee of £10.00 per person will be charged and a revised invoice will then be issued.

• If We Cancel Your Holiday
We reserve the right in any circumstances to cancel your holiday. In the unlikely event of this being necessary we will offer you an alternative available holiday or a full refund of all monies paid. A minimum of 20 passengers is required to operate a tour with a tour escort onboard.

• Our Responsibility To You
James Gibson & Son will accept responsibility for the proven negligent acts and omissions of: employees or agents and suppliers, sub-contractors, servants and/or agents of the same whilst acting within the scope of or in the course of their employment in respect of claims arising as a result of death, bodily injury or illness caused to the signatory to the contract and/or any other named persons on the booking form.

James Gibson & Son do not accept responsibility or liability to any person for loss of baggage, money or other property whatsoever. James Gibson & Son do not accept liability for any loss or additional expenses caused by delay or interruption to travel services through weather conditions, civil disturbances, strikes, wars, floods, sickness or any circumstances amounting to Force Majeure.

James Gibson & Son operates a strict no smoking policy on all coaches.